Terms of Service

1. Agreement to terms

By creating an organization or signing in to FulfillOS, you agree to these terms on behalf of yourself and, if applicable, the business you represent.

2. What FulfillOS provides

FulfillOS is a packing station operating system: it syncs orders from connected store platforms, verifies packing sessions with barcode scans, records on-station video linked to each order, and manages claims raised against those orders. It is a verification and record-keeping tool, not a guarantee of any particular legal or dispute outcome.

3. Your account and organization

You’re responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for the actions taken by members you invite into your organization. Custom roles let you control what each member can see and do — use them.

4. Acceptable use

You agree not to:

• Use FulfillOS for any unlawful purpose, or to record anyone without the legal right to do so.
• Attempt to access another organization’s data or bypass FulfillOS’s access controls.
• Reverse engineer, decompile, or resell access to the platform without our written consent.

5. Your data

You retain ownership of your order, video, and claims data. We process it solely to provide the service, as described in our Privacy Policy. Deleting your organization starts a 15-day recovery window, after which the data is permanently and irreversibly removed.

6. Billing

Plans and pricing are agreed individually per organization — see our Pricing page and talk to us directly for a quote. Billing terms (frequency, method, currency) are set out in your specific agreement with us.

7. Termination

You may delete your organization at any time from Settings. We may suspend or terminate access for violation of these terms. Either way, the 15-day recovery window described above still applies before any permanent deletion.

8. Intellectual property

FulfillOS, its software, and its branding are our property. Nothing in these terms transfers ownership of the platform itself to you.

9. Disclaimer and limitation of liability

FulfillOS is provided “as is.” Video and verification records are an operational aid, not a legal certification — we make no warranty that they will be accepted as evidence in any particular dispute, legal proceeding, or by any particular marketplace or courier. To the maximum extent permitted by law, our liability for any claim arising from use of the service is limited to the amount you paid us in the 12 months preceding the claim.

10. Changes to these terms

If we make a material change, we’ll update the date above and notify account administrators by email.

11. Contact

Questions about these terms: gopiskt@gmail.com