Packing station operating system
Prove what shipped. Resolve what didn't. One system.
FulfillOS verifies every pack with a barcode scan and on-station video, links it to the order automatically, and gives your team one place to close claims and track fulfillment — not just a recording you hope you never need.
Packing Station · Chennai — Station 2
#SR-104829
Priya Sharma
2 items · Chennai, Tamil Nadu
Shiprocket: Delhivery · AWB 19041923972474
Fig. 1 — commerce/packing — scan and verify
Connects to where your orders already are
WooCommerce
Shopify
Amazon
Shiprocket
Flipkart
Google DriveThe problem
A customer says the box arrived empty. Without a record, you're choosing between a refund and a fight you can't win.
No record of what went in the box
Or who packed it — every dispute starts from zero.
Refund issued by default
Faster to refund than investigate — margin leaks out one dispute at a time.
Resolved with FulfillOS: a lookup, not a case
Pull the recording, review it, and close the claim — all in the same system, in minutes.
Every pack becomes a filed record — timestamped, linked to the order, and ready the moment a claim is raised against it.
Barcode-verified · video-recorded · claim-ready · stored where you already keep your files
How it works
One system, from the first scan to a closed claim.
01
Before a box is sealed
Nothing moves on a guess.
A packing session only opens once the scanned barcode matches the order on file — wrong item, wrong order, the station stops there. Not after the courier has already left.
Packing Station · Chennai — Station 2
#SR-104829
Priya Sharma
2 items · Chennai, Tamil Nadu
Shiprocket: Delhivery · AWB 19041923972474
Fig. 1 — commerce/packing — scan and verify
02
While the box is packed
The record makes itself.
Recording starts the moment the session opens and runs for the whole pack, then gets filed against that exact order the second it's sealed — never a loose clip on a shared drive somewhere.
#SR-104829
RECORDINGPriya Sharma
✓ Cotton Kurta — Size M
✓ Silver Anklet Pair
Fig. 2 — commerce/packing — on-station recording
03
If a customer pushes back
Claims close in the same system, not a separate hunt.
Raise a claim against the order and the linked recording and scan history are already attached. Review the evidence and mark it resolved without opening a second tool.
Claims
Claim — #SR-104829
Reason: MISSING ITEM
Linked packing video
Fig. 2 — recorded 09:41, Station 2
01:58 total · both items visible on pack
Resolution
Both items visible on the recording at the point of seal. Marked resolved, no refund issued.
Fig. 3 — commerce/claims/[id] — resolving with the recording
04
Across every station
See the whole floor, not just one pack.
Orders packed, video coverage, claim rate, average pack time — rolling up in real time across every warehouse and station your team runs.
Fulfillment
Reports & Analytics
Orders
1,284
30-day
Video coverage
99.2%
packs with proof
Open claims
3
current backlog
Claim rate
0.6%
of orders in period
Avg pack time
2m 14s
Video failure rate
0.1%
Fig. 4 — commerce/reports — fulfillment overview
The roster
One system, five perspectives.
Admin
Full control over the organization, integrations, and billing.
Warehouse Manager
Runs warehouses and packing stations day to day.
Packing Executive
Scans, packs, and completes sessions on the floor.
Quality Auditor
Reviews packed orders and video for quality control.
Customer Support
Raises and resolves claims using the recorded evidence.
Built to be trusted
Enterprise-grade by default, not by upgrade.
Strict data isolation
Every organization's orders, videos, and claims are isolated at the database level — not just filtered in application code.
Encrypted integration credentials
Store and courier API credentials are envelope-encrypted at rest, never stored or logged in plain text.
Audio is opt-in, off by default
Packing video is on by default; audio is only ever captured if an organization explicitly turns it on for its own jurisdiction.
Your video, your storage
Footage is stored in the organization's own connected storage — Google Drive, OneDrive, S3, or Dropbox — never on FulfillOS's own servers.
See FulfillOS running on your own orders.
Tell us about your warehouse and order volume — we'll walk you through a live setup on your own store, with your own orders.